Refund Rules

Stars ✦ are deducted from the balance only after the service has successfully generated a result. If, due to a technical failure (for example, an error on the side of the service generating the text), the result could not be obtained — the deducted stars are returned to the balance automatically, within a few seconds, with no need to contact anyone. This happens at the service level itself — a separate refund request isn't needed in this case.

The results of the Website's services are informational-entertainment content individually generated from the data you entered, not a product that can be "returned" after review. If the service was actually rendered (the result was shown on screen), stars or money are not refunded because the content seemed inaccurate or didn't match expectations — this follows the general rule that a service already rendered cannot be refused (Article 782 of the Civil Code of the Russian Federation).

If you believe the result was generated with an obvious technical error (for example, a calculation based on clearly incorrect data, cut-off text, duplication) — write to the "Feedback" page, and we'll review each such case individually.

Sometimes a top-up doesn't appear in the wallet instantly — refresh the "Wallet" page a minute after payment. If the stars still haven't appeared but the money was deducted — write to "Feedback" or to gv.yatcunov@gmail.com, stating the approximate payment time and amount. We'll check the payment status with YuKassa and either credit the stars or refund the money.

If a refund is agreed upon, the money is returned the same way the payment was made, through the YuKassa payment system. The time it takes for funds to be credited back to the card depends on the issuing bank and usually takes up to 10 business days.

For all questions related to payments and refunds — the "Feedback" page or gv.yatcunov@gmail.com. We respond personally, not with an automated mailing.